Shipping Policy

Effective Date: 02.05.2025

At Bon Me Lounge Limited, we strive to deliver your orders promptly, securely, and affordably. This Shipping Policy outlines how we handle the shipping and delivery of products purchased through our website bonmelounge.ie.

1. Delivery Locations

We currently ship within the Republic of Ireland and to selected international destinations.
If your location is not supported during checkout, please contact us to inquire about a custom shipping arrangement.

2. Processing Time

Orders are typically processed within 1–2 business days, excluding weekends and holidays.
During high-demand periods, processing may take longer, but we’ll notify you via email if delays occur.

3. Delivery Time & Carriers

Standard delivery within Ireland: 2–5 business days
International delivery: 5–10 business days, depending on the destination
All orders are shipped using reliable carriers such as An Post or other tracked services

4. Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Occasionally we offer free shipping promotions, which will be clearly displayed on our website when active.

5. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and link to follow your shipment.

6. Delivery Issues

Please ensure your shipping address is correct at the time of purchase. We are not responsible for lost packages due to incorrect addresses.
If your order is delayed or lost, please contact us within 7 days of the expected delivery date so we can assist you.

7. Damaged Packages

If your package arrives visibly damaged, please take photos before opening and contact us immediately.
In the event of damaged goods, we will work with you to arrange a replacement or refund according to our Return Policy.

8. Contact Us

Email: info@bonmelounge.ie
Phone: 087 093 3012
Address: Bon Me Lounge Limited, 5 Main Street, Carrigtwohill, Cork, T45 KV78, Ireland