Return & Refund Policy

At Bon Me Lounge, we want you to enjoy your shopping experience. If you're not fully satisfied with your purchase, please review our return policy below.

Eligibility for Returns

• Items must be returned within 14 days of receiving the order.
• Products must be unopened, unused, and in their original condition and packaging.
• Due to hygiene reasons, we do not accept returns on:
  • Opened or used cosmetics and skincare products
  • Perfumes with unsealed packaging
  • Dried floral arrangements (including Sleeping Roses)

How to Initiate a Return

• Email us at info@bonmelounge.ie with your order number and reason for return.
• Once approved, ship the item to the address provided in our response.
• Customers are responsible for return shipping costs unless the item was received damaged or incorrect.

Refunds

• Refunds will be processed to your original payment method within 5–7 business days after we receive and inspect the returned item.
• We will notify you via email once the refund has been issued.

Damaged or Incorrect Items

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
• Attach clear photos of the issue to your email so we can assist you quickly.

Contact Us

If you have any questions about this policy, feel free to contact our customer care at info@bonmelounge.ie.